Self-check · Incident alerts · Monthly report
Your customers check their own line.You hear about problems before they call.
- 01Self-check at homeno password, no personal data
- 02Router stuck?check from mobile with a PIN
- 03Incident alertsTelegram or email, never spam
- 04Monthly PDF reportper company, what to fix next
at home, the page recognises the connection.
recognises the line
no record kept
one at end
with what to fix
00The problem: "my internet is down" is not a diagnosis
Everyone calls at once
An OLT loses power and the phones light up. Agents answer the same question again and again, and the customers with a real line fault wait behind them.
Nobody can see the home
"Slow" can be the Wi-Fi, a 100M router port, a cable, the area or a popular app. Without evidence, support guesses and sends a technician.
The NOC hears it last
The first sign of an outage is often a complaint. By then the customer has already decided the network is bad.
01Self-check at home: no password, one plain answer
The subscriber opens your operator-branded check page. The gateway maps the live connection to the line, so the page knows which line it is looking at without asking for a login, and shows one plain answer. It never shows a name, an address or a device, and it keeps no record. Rolling out per operator. Pick a situation.
Situations illustrative
The gateway maps the live connection to the line. Nothing to remember, nothing to reset, and it only ever answers about the connection it is asked from.
No name, no address, no device list on the page, and no record of the check is kept.
"May be slowing things" is a hint. "Likely a 100M port" says likely. Unknown says unknown, never "all fine".
02Router stuck? Check from mobile data
When the router is down there is no home connection to recognise. So the subscriber sets a 6-digit PIN once, at home. Later, from mobile data, they log in with username and PIN and see what the network sees: since when the router is gone, how it went (signal lost points to power or fibre at home), whether it is trying to log in or being rejected, the area, the line, and what to do. Try it with the demo login.
After login, the situation illustrative
Lockout after repeated wrong PINs. The same answer for a wrong username or a wrong PIN, so nobody can test who is a customer.
Only from home (the recognised connection) or by the operator. Never by email or by guessing.
Demo login: user-1042 / PIN 482915. In the demo, 3 wrong PINs lock the form; the real limit is set by the product. Rolling out per operator.
03Incident alerts: hear it before they call
NOC2 sends incident notifications to Telegram or email. Each message says what, where (gateway, OLT or VLAN label, city), how many subscribers since when, and whose fault is likely. One message at the start, one at the end, never spam. Quiet hours, and rules per type, gateway, severity and channel.
Your rules demo
Start message, then silence, then the end message. Names, numbers and times are invented.
04The monthly PDF report: what to fix next, on one page each
Every month, each company gets a PDF: reliability, capacity, plan delivery, routers to replace, caches, service incidents, DNS health and the month-over-month trend. Turn the pages.
Illustrative report for "Example ISP". Every figure is invented.
05And for everyone: the public status page
Is it the internet, or is it me?
The anonymous public status page shows popular services as "No widespread problems seen", a zone only during a confirmed problem, and "Not enough data" when it does not know. No operator names, no numbers except times.
Three views of one truth
The status page answers the internet. The self-check answers the subscriber's own line. Alerts and the monthly report answer your team. All from the same measurements.
06What operators get
Fewer calls
"My internet is down" answers itself when the page says "problem in your area, 72% back".
Faster triage
When they do call, the agent already knows: line, Wi-Fi, router, area or app.
"It's your Wi-Fi", proved
And "it's our area" too. Evidence for both sides of the conversation.
First to know
An alert with where, how many and why, before the first complaint.
A monthly to-do
OLTs, links, routers and caches to fix, ranked, in a PDF management will read.
Private by design
No names on the page, no records kept, the same answer for any wrong login.
Give your customers the answer before they ask.
We will set up a branded self-check page and alerts on a live NOC2 and walk through a monthly report, on your questions.
Examples on this page are illustrative and anonymised. "Example ISP", gateway names, OLT and VLAN labels, cities, usernames, PINs, times, counts and percentages are invented demo values, not readings from any network. WhatsApp and Telegram are trademarks of their respective owners; BNGSOFT is not affiliated with them.
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