BNGOSOFT CUSTOMER CARE & SUPPORT

Empowering Your Success! Reach Out Now!

We provide complete technical support, conduct implementations, and train your staff
 

one command

tells you what is wrong, where it is, and how to fix it

ten domains

checked in a single pass, each finding written as Symptom → Cause → Action

one search

answers “is it them, their line, or us?”

before the call

line faults surface without waiting for the customer to report them

Effortless Implementation & Installation

Streamline your software integration with BNGSOFTt's expert services. Our team ensures smooth implementation tailored to your needs, without downtime. Focus on your business while we handle the rest. Contact us today!

First step

Superior Customer Care & Support

We are always there to help when you face an issue, whenever it may occur, at night, on weekends, or holidays — anytime.

Customer care

Trainings

We train your team with the skills and knowledge they need to seamlessly navigate and utilize our system without any hiccups.

Trainings

"Following a purchase, our commitment to our customers doesn't end; instead, we ensure they're not left to figure out the new system on their own by providing essential support to get everything up and running smoothly."

team 6
Head of Support team in BNGSOFT Software Laboratory

Effortless Integration: Streamlining Implementation & Installation with BNGSOFT

Discover seamless integration and hassle-free installation services with BNGSOFT. Let us handle the complexities, ensuring swift deployment and minimal disruption to your operations.

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Remote assessment

Before diving into implementation, we kickstart with a complimentary remote assessment, swiftly analyzing the technical facets of your business. It's our proactive approach to ensure a seamless transition tailored precisely to your needs.

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Phased rollout plan

We craft a structured roadmap for gradual implementation, blending our expertise with your team's involvement. Together, we navigate each phase seamlessly, leveraging collective strengths to achieve success. Every project is orchestrated by a dedicated team of seasoned engineers overseen by our vigilant project manager. With accountability for results, timelines, and expenses, rest assured, that your project is in capable hands.

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Commercial proposal

We tailor our proposals to meet your budget and objectives, demonstrating flexibility to accommodate your unique goals. Our aim is to provide an offer that aligns perfectly with your needs, ensuring a seamless partnership from start to finish.

How does technical support benefit you?

Help anytime

We are there to help you any time you run into an issue, whenever that may occur, at night, on weekends, on holidays — anytime.

Focus in your process

Leave the BNG or CGNAT system maintenance to us, allowing you to focus solely on your business operations. Your role is to excel in your tasks while we handle ours.

Save your time & money

Our seasoned engineers bring a wealth of experience in servicing BNGSOFT across diverse clientele. Their efficiency ensures swift resolution, saving you valuable time and money.

Got our eyes on you

We keep a vigilant eye on your BNGSOFT solution. Should an alarm sound, rest assured, we swiftly initiate a support request to promptly address the issue.

Free update

Unlock access to the latest BNGSOFT versions at no additional cost.

Flexible SLA

We work based on SLA. You can choose a Traffic-based or Subscription-based plan. We are prepared to provide financial guarantees of our compliance.

The briefs behind this page

What an engineer reaches for when the phone rings — and what stops the phone ringing in the first place.

There is no support tier between you and the people who wrote the data plane.

Ask us something hard before you buy. Send the packet capture, the kernel version, the thing that only happens at 3am on one access node — you will get an answer from someone who can read the XDP program, not a ticket number.

Need Solution?

Contact us if you need a solution.